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Mini-Conference 2019 Schedule

Thursday, September 26, 2019

MIES CAMPUS, IIT TOWER: SESSIONS 1 AND 2

SESSION 1: THURSDAY MORNING

Thursday, September 26, 2019 
10:30 a.m.-12:30 p.m.
Mies Campus
IIT Tower, 7th Floor
Teaching and Learning Center

SCHEDULE

10:15-10:30 a.m.: Check-in
10:30 a.m.-12:30 p.m.: Session 1

TOPICS

Collaborative Problem Solving

  • Identify traits of effective problem solvers
  • Describe an eight-step model for problem solving
  • Utilize specific tools for gaining consensus
  • Experience increased self-confidence when resolving problems with others

Overcoming Overload

  • Recognize sources and symptoms of overload
  • Self-assess your level and areas of stress
  • Explore strategies to overcome and prevent overload
  • Optimize control and recognize supports

SESSION 2: THURSDAY AFTERNOON

Thursday, September 26, 2019
1:30-5:00 p.m. (includes a 15 minute break)
Mies Campus
IIT Tower, 7th Floor
Teaching and Learning Center

SCHEDULE

1:15-1:30 p.m.: check-in
1:30-5 p.m.: Session 2 (including breaks)

TOPICS

Resolving Conflict with Your Employees: Manager’s Guide

  • Recognize different kinds of conflict and appropriate responses to each
  • Assess preferred styles and behaviors in managing conflict
  • Explore proven approaches to resolving conflict

Building Trust at Work & in Your Personal Life

  • Describe the role that trust plays in your work and personal life
  • Identify qualities that build trust
  • Apply strategies for building trust in your personal and work relationships
  • Find ways to rebuild trust when there’s a problem or misunderstanding

Friday, September 27, 2019

Conviser Law Center, MORRIS HALL: SESSIONS 3 AND 4

SESSION 3: FRIDAY MORNING

Friday, September 27, 2019
10 a.m.-Noon
Conviser Law Center
565 W Adams, Chicago, IL
10th Floor, Morris Hall

SCHEDULE

9:45-10 a.m. - Check-in
10 a.m.- Noon - Session 3

TOPICS

Emotional Intelligence

  • Discuss the key role of emotions in job success
  • Identify five components of emotional intelligence (EI)
  • Pinpoint situations at work that may trigger strong feelings
  • Recognize your personal response to these “hot buttons”
  • Practice emotional intelligence skills to respond in productive ways

Working with Difficult Customer Behaviors

  • Describe factors of human behaviour that cause customers to behave in challenging ways
  • Pinpoint your personal “hot buttons” and learn to control your immediate response
  • Apply communication strategies to prevent escalation and resolve the situation
  • Identify tools that help you manage your emotions after a difficult interaction

SESSION 4: FRIDAY AFTERNOON

Friday, September 27, 2019
1-4:30 p.m.
Conviser Law Center
565 W Adams, Chicago, IL
10th Floor, Morris Hall

SCHEDULE

12:45-1 p.m. - Check-in
1-4:30 p.m. - Session 4 (breaks included)

TOPICS

Boosting Your Personal Productivity

  • Meet productivity expectations – even when they change
  • Identify opportunities to improve personal and process efficiencies
  • Manage work distractions and other interruptions
  • Increase effectiveness through organization and technology

Managing Your Work Style to Reduce Stress

  • Identify the traits of a high-stress and a low-stress work style
  • Describe each style’s impact on you and your co-workers
  • Develop strategies for fine-tuning your perspective, tapping into your wisdom, and applying humor to reduce stress

High Performing Team Members

  • Recognize the characteristics of a high performing team
  • Explore your role as a team member
  • Identify ways you can be more valuable to your team
  • Use strategies for developing qualities of a high performing team member
  • Create your personalized action plan