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FAQ

Due to ongoing administrative development, we will be closed from 2–3 p.m. every Tuesday.

Frequently Asked Questions for SHWC can be found below. Please review all categories or click what applies to you.

General

Forms

Counseling

Medical

Immunizations

Insurance

I've Graduated

General

What are the Student Health and Wellness Center hours of operation?

What is the contact information for SHWC?

How much does it cost to be seen at SHWC?

I would like an appointment today, what should I do?

Can I be seen at SHWC even if I don't have the student health insurance plan?

How do I obtain a copy of my medical/couseling documents?

Can I bring a non IIT student to receive treatment at SHWC?

How do I request an Outreach program?

How often can I be seen at SHWC?

Are services confidential?

What are the limits to confidentiality?

Does the Student Health and Wellness Center provider letters of support?

Can the Student Health and Wellness Center provide me with a class note?

 How do I keep up with events or important dates you’ve planned?

Forms

Consent form for minors

General consent for services

Medical Record Release

Immunization Form

Additional resources brochure

SHWC brochure

*Oureach Request Form

*Fall only form

*Waiver form

*Dependant enrollment form

*Insurance claim form

Counseling

Are people who need therapy “crazy”?

How do I make an appointment with a therapist?

What will happen during my initial session?

What is therapy like?

How long does therapy last?

Do you prescribe medication?

 What if I would prefer to be seen outside of IIT?

 Do you provide assessments?

Medical

What is a Nurse Practitioner and what do they do?

Is there anything I should do to prepare for my visit?

I don't know if I should see a doctor and SHWC is closed.

Immunizations

What are the Immunization Requirements?

What if I don't want to receive the required vaccines?

How can I submit my immunization records?

When is the deadline to submit immunization records?

What happens if I do not turn in my immunization records?

If I am missing any of the required vaccines, may I receive them at the Wellness Center?

Insurance

How much will I be charged for the student health insurance?

 Why do I have a charge on my account for student health insurance?

How do I obtain additional details about my coverage?

When will I receive my insurance card?

What should I do if I don’t want the student health insurance coverage?

How do I enroll in the student insurance plan? 

I have dependents; can I add them to the student insurance plan?

I received a bill from someone outside of IIT and I need help.

 I’ve graduated, what happens next?

Can I still receive services at SHWC?

 Will my insurance end?

I no longer would like to be enrolled in the Student Health Insurance Plan.

General

What are the Student Health and Wellness Center hours of operation?

Fall and Spring Semester Hours of Operation:

Monday: 8:30 a.m.–5 p.m.
Tuesday: 8:30 a.m.–7 p.m.
Wednesday: 8:30 a.m.–7 p.m.
Thursday: 8:30 a.m.–7 p.m.
Friday: 8:30 a.m.–5 p.m.
Saturday: 8:30 a.m.–12:30 p.m.
Sunday: Closed

Summer and Break Hours of Operation:

Monday: 8:30 a.m.–5 p.m.
Tuesday: 8:30 a.m.–5 p.m.
Wednesday: 8:30 a.m.–5 p.m.
Thursday: 8:30 a.m.–5 p.m.
Friday: 8:30 a.m.–5 p.m.
Saturday: Closed
Sunday: Closed

Due to ongoing administrative development, we will be closed from 2–3 p.m. every Tuesday. 

What is the contact information for SHWC?

Student Health and Wellness Center is located on the Mies Campus.

IIT Tower, 3rd Floor
10 West 35th Street
Chicago, IL 60616

Phone: 312.567.7550
Fax: 312.567.5702
Email: student.health@iit.edu

How much does it cost to be seen at the SHWC?

Both our counseling and medical services are provided free of charge. There are several exceptions.

  1. Immunizations: If you do not have the Illinois Tech Student Health Insurance Plan, immunizations must be paid out of pocket. You may use the receipt to file a claim for reimbursement with your insurance carrier. A breakdown of charges can be found by clicking our immunization tab.
  2. Prescription medicine: Some prescription medicine we dispense may have a charge associated with it.
  3. Lab work: Any blood draws we send for laboratory testing will be billed by Quest Diagnostics to your insurance carrier.

**Please note, while services you receive may generally be free, missing an appointment without cancelling it in advance may result in a “no-show” fee that you will be responsible for paying.

I would like an appointment today, what should I do?

Counseling appointments

If a student feels that they are in need of immediate attention and wants to speak to a SHWC counselor, there is “triage” time every day where a counselor is available to briefly assess a student and provide them with relevant or appropriate resources. These check-in appointments are NOT meant to constitute therapy appointments and should not be used as such. Some examples of experiences requiring immediate attention include but are not limited to: thoughts of self-harm or suicide, thoughts of harming others, feeling unsafe, or if you have been sexually assaulted.

If you would like to be seen for counseling but are not currently experiencing a crisis, you may make your appointment online by clicking here.

Health appointments

You may make your health appointments online! The new Patient Portal allows you to make health appointments online. This does exclude appointments for immunizations. If you have insurance of your own please bring your insurance card in at the time of your appointment.

You may also call or walk in to the Student Health and Wellness Center during business hours to speak with a staff member who will assess your concern, schedule an appointment at the Wellness Center, or direct you to community resources where you can seek immediate care.

If you need clinical attention after our office hours, please call 911 or go to your local emergency room.

Can I be seen at SHWC even if I don’t have the Student Health Insurance Plan?

Yes, all Illinois Tech students registered for at least one credit hour of class may be seen at SHWC. If you are on a co-op, you may also be seen.

How do I obtain a copy of my medical/couseling documents?

You will need to complete a release form to obtain your medical or counseling documents. Please click here for more information.

Can I bring a non Illinois Tech student to receive treatment at SHWC ?

No. You are only eligible to be seen at SHWC if you are registered for one credit hour of class or more.

What services can I receive at the SHWC?

Our services include both physical and mental healthcare needs for Illinois Tech, Shimer, and VanderCook students.

Our physical health services include treating infections and injuries, monitoring chronic diseases such as diabetes and high blood pressure, gynecological exams, immunizations, allergy injections, prescribing medications, lab work, providing health maintenance care for students, and routine cholesterol/blood glucose checks.  Office visits are free of charge; however, any lab work sent to another facility will be billed to the student's insurance.

Our mental health services include evaluation, time-limited psychotherapy, group therapy referrals, and medication management.  We assist students with issues such as stress management, depression, anxiety, eating disorders, cultural adjustment, self-esteem, relationship concerns, family issues, anger management, addictions, and more.

SHWC staff is also committing to providing engaging and informative outreach programming on campus. Campus partners or student groups are welcome to contact our office with a request to collaborate on a program.

How do I request an outreach?

SHWC staff can give a variety of presentations on topics related to health and wellness. To request an outreach, please complete our outreach request form.

How often can I be seen at SHWC?

You may be seen at SHWC as many times as you like while you are registered for class.

Are services confidential?

What you disclose in your intake, therapy and psychiatry sessions and health appointments is rigorously kept confidential within SHWC.  With few and rare exceptions (see question below) this assurance is guaranteed, and is the cornerstone of trust between you and your therapist.  Without your verbal consent we cannot communicate to professors, deans, parents, roommates, etc. any information about your contact with SHWC.

What are the limits to confidentiality?

At times you may give permission to your therapist to disclose confidential information so that, for example, your therapist can consult with your physician.  Such permission would be given in writing and you would precisely specify the conditions of the disclosure <hyperlink to ROI>.  You may withdraw that permission at any time for any reason.

SHWC may need to disclose confidential information without your consent or authorization in specific circumstances, including the following:

-          If it appears that you are in immediate danger of hurting yourself or another person, your therapist may choose to alert others in order to protect you or others from harm.  [Please note: this does not mean that every time suicide is discussed in your sessions that your therapist will take this action].

-          Your therapist has the duty to report current abuse and neglect of children as well as adults deemed incompetent.

-          Your treatment records are subpoenaed by a court of law through a court order.

-          Medical providers are mandated to report certain health conditions that may affect public health and safety per state and

Does the SHWC provide letters of support?

If you find yourself struggling academically, physically or emotionally throughout the semester we encourage you to seek health and counseling services. If you need accommodations (extension on a test, excused assignments, etc.) we will help you work with the Office of Disability and your professors to provide appropriate accommodations. The SHWC does not provide letters of support directly to students or professors.

Can the SHWC provide me with a class note?

All providers within the SHWC can email your professors to confirm that you were seen at the SHWC during your scheduled appointment time. The SHWC cannot affirm or attest that the presenting issue prohibited the student from missing any previous class or any major grading event. Due to HIPAA laws, we are unable to disclose any personal health information without a signed consent from the student.

How do I keep up with events or important dates you’ve planned?

You can keep up with SHWC by following us on Twitter and Instagram or by liking us on Facebook.

FORMS

Consent form for minors

General consent for services

Medical Record Release

Immunization Form

Additional resources brochure

SHWC brochure

*Fall only form - only available from July 1st through January 26th

*Waiver form

*Dependant enrollment form

*Insurance claim form

*All of these forms are electronic and can only be submitted online.

Counseling 

Are people who need therapy “crazy”?

No! SHWC staff recognizes that there is still a lot of work to be done regarding challenging stigma and misguided perceptions that people who seek therapy are “crazy.” There are many reasons someone might seek therapy. People use mental health services to receive support for everything from academic concerns to more severe psychological distress. There is no concern too small for which to seek support.    We believe that taking steps to improve your situation and/or feel better is a sign of strength and courage, not weakness.

How do I make an appointment with a therapist?

You may make your appointment online by clicking here. You can also call the front desk staff at 312.567.7550 or come in person to schedule an initial appointment.

What will happen during my initial session?

When you arrive you will complete a brief assessment and questionnaire. Then you will meet with one of our clinicians for 30-45 minutes for a structured discussion of your current concerns and needs at this time.  If you wish to start therapy or require other mental health services, clinicians will make either in-house or off-campus referrals.

What is therapy like?

During your first therapy session, you and your therapist will discuss goals for your work together. Sessions will last around 50 minutes, and will likely occur weekly. Although therapeutic styles vary from clinician to clinician, our staff is committed to your wellbeing and your academic success.  

How long does therapy last?

Duration of treatment varies based on your presenting concerns.  Psychological concerns are often complex, and your counselor will talk with you about a plan for how to address your concerns, including some ideas of how long that may initially take. Many students find relief after 5-10 sessions. Others may wish to meet for longer.  We do not have a session limit at the SHWC.

Do you prescribe medication?

We have psychiatrist on campus for one afternoon a week who offers consultation for students interested in psychotropic medications such as antidepressants or mood stabilizers.  A student must first meet with a member of the counseling team for an initial assessment. If at the time of initial assessment the student and/or counselor believes a referral to the psychiatrist is appropriate, the counselor will assist in making that referral.  Students who meet with our psychiatrist complete a separate assessment, and if they are prescribed medications, attend ongoing medication management sessions.  SHWC requires students seeing its psychiatrist to also participate in ongoing psychotherapy. 

If you feel that you need stimulant medication due to an attention deficit disorder, we require that you complete a thorough and complete assessment within the community. Assessments more than 2 years old will not be accepted. Not all students will be eligible for medication management of stimulant medication. All cases are reviewed individually and all students must engage in ongoing psychotherapy.  

What if I would prefer to be seen outside of Illinois tech?

We recognize that there are a number of reasons student might prefer or need to be seen off-campus. We have an extensive database of referrals for psychologists, psychiatrists, and other mental health professionals in the community.  

Do you provide assessments?

Formal psychological assessment, such as evaluation for ADHD, learning disabilities or cognitive impairments is NOT offered at SHWC. We can provide students with referrals to professionals in the area who provides such assessments.

Does SHWC offer couples counseling?  

The SHWC offers couples counseling to all Illinois Tech, Shimer and Vandercook students. Both parties must be registered for one credit hour in order to be seen together in the SHWC.

Medical

What is a Nurse Practitioner and what do they do?

A nurse practitioner (NP) is a registered nurse with additional training at the Master's level. Every certified NP must have an advanced Master's degree and have passed the certifying boards. Nurse practitioners work collaboratively with physicians and have a similar scope of practice.  Specifically, NPs diagnose, treat, and manage acute and chronic medical conditions, write prescriptions, when needed, order and interpret necessary laboratory and diagnostic tests, and promote one's general health and wellbeing.

Is there anything I should do to prepare for my visit?

Yes, it is best to come prepared and organized for your visit when seeing a provider.  Though specific preparation depends on the type of visit, here are some examples:

Any visit: Bring the actual medication or a list of all medications taken on a regular basis, including prescription, non-prescription, and natural medicines. Please know the name and dose of each medication as well as how often it is taken. It may also be helpful to write down specific questions for the physician or nurse practitioner, as well as symptoms experienced related to the illness.  You should wear appropriate attire that will allow the provider access to your arms or any area of the body you would like to be looked at.

Blood work: When asked to return for blood work, fasting may be needed.  In order to be fasting, it is recommended that one have nothing to eat or drink for 8 hours prior to the blood test. It is acceptable, however, to have water or black coffee (without milk or sugar) prior. Because many blood tests require an individual to be fasting, the blood work is often done in the morning. If there is any question if a blood test should be fasting, please ask one of our medical personnel. Of note, when testing for sexually transmitted infections, fasting is NOT necessary.  

Female yearly gynecological exam: In order to obtain the most accurate results, it is recommended to abstain from sexual contact for 24 hours prior to the exam.

I don't know if I should see a doctor and SHWC is closed.

If you are experiencing a health issue and are trying to determine what your next steps should be, call the 24hr Aetna Nurse Advice line at 1.800.556.1555

Immunizations

What are the Immunization Requirements?

Domestic students are required to provide proof of:

2 doses of MMR (measles-mumps-rubella)
1 up-to-date TD/Tdap (tetanus-diphtheria).

International students are required to provide proof of:

3 doses of TD/Tdap (one must be within 10 years)
2 dose of MMR (measles-mumps-rubella combined)
1 QuantiFERON or T-SPOT

For more information regarding immunization records, please visit our Immunization page.

What if I don’t want to receive the required vaccines?

Per Illinois State Law University students who are enrolled at least half-time to be immunized against certain communicable diseases. You are required to submit proof of immunization to the Student Health and Wellness Center.

If you have religious and/or medical exemptions, please submit the appropriate exemption form along with proper documentation either in person, by fax, or by email. Remember to include your student ID# on every attached document.

What are the side effects of the required vaccines?

All required vaccines and relative information can be found here.

How can I submit my immunization records?

You may submit your immunization records by mail, by fax, by e-mail, or in person.  Please remember to always include your student ID# and date of birth on all pages of your documents.

When is the deadline to submit immunization records?

All records are due before the first day of class of your semster of entry.

What happens if I do not turn in my immunization records?

A registration hold will go on your account if you do not turn in all the required immunization records. Holds are placed on the day after ADD/DROP.

If I am missing any of the required vaccines, may I receive them at the Wellness Center?

Yes, we administer vaccines at the Wellness Center during the hours of 9-11am and 1-4pm excluding Tuesdays from 2 - 3pm.  If you have the Aetna Student Health Insurance, there is no cost for the vaccines; they are 100% covered.

Insurance

How much will I be charged for the student health insurance?

Annual $1441 – 8/12/16 – 8/11/17

Spring $860 – 1/6/17 – 8/11/17

Summer $308 – 5/26/17 – 8/11/17

Fall only* $600 – 8/12/16 – 1/5/17

*Fall only coverage is only granted to those students graduating in the Fall, leaving the University or students that have obtained comparable coverage for the Spring semester.

Why do I have a charge on my account for student health insurance?

All students registered for 1 academic credit hour or more are billed for the Student Health Insurance Plan unless an electronic waiver has been completed. You can access the waiver online at www.aetnastudenthealth.com/iit.

How do I enroll in the student insurance plan?

Enrollment is automatic once you’ve registered for one academic credit hour of class.

How do I obtain additional details about my coverage?

Details about our benefits can be found by clicking our insurance tab or going online to www.aetnastudenthealth.com/iit

When will I receive my insurance card?

Insurance cards and documents are only mailed upon request. You may request this information online at www.aetnastudenthealth.com/iit or by calling 800-841-3140. You may print or view your insurance details by going online to https://www.aetnastudenthealth.com/students/student-connection.aspx?GroupID=724532 and signing in to their member’s only website.

What should I do if I don’t want the student health insurance coverage?

If you would like to waive the SHIP, you need to complete the electronic waiver online at www.aetnastudenthealth.com/iit. The deadline to complete this form is September 1st (fall) and January 26th (spring).

*All forms of outside health insurance coverage aren't always accepted

I missed the waiver deadline, what can i do?

If you have missed the waiver deadline, you will need to contact us at student.health@iit.edu. Generally waivers can be processed for up to two weeks past the deadline period with adequate documentation. If you have gone past that time period you will be asked to submit an appeal form. Because each student situation is different, please contact us first to find out what steps you need to take.

I have dependents; can I add them to the student insurance plan?

Yes. To add your dependents, go online to www.aetnastudenthealth.com/iit and click the enroll tab. To review the costs, click on our insurance tab.

I received a bill from someone outside of IIT and I need help.

SHWC can help you with bills you receive. Send an email to student.health@iit.edu with your student ID number and date of birth as well as a copy of your bill.

I’ve graduated, what happens next?

Can I still receive services at SHWC?

Services are limited to those students registered for one credit hour of class or more. Because you are no longer registered, you are not eligible to receive services at SHWC. If you are receiving services at the SHWC we will help transition you to the community if needed. Please inform your provider 2-4 weeks prior to graduation so that there is ample time to find you a new provider in the community.

The SHWC can assist you with finding a provider in the community.

Will my insurance end once i've graduated?

No, your benefits will not end until August 11, 2017. If you requested only one term of coverage and completed the “fall only” form your benefits will end on January 5, 2017.

I no longer would like to be enrolled in the Student Health Insurance Plan.

You are only eligible to terminate coverage after the Fall Semester. You will need to complete the “fall only” form. Once your information has been verified (usually 3-5 days) the insurance cost will be reduced by $839. This form must be completed by January 26th.