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FAQ

PAYMENTS

What forms of payment are accepted?

As Illinois Tech is a cashless university, the only forms of payment that the ACaPS office accepts are credit card, debit card, and electronic check.

HAWKCARD

HOW DO I GET A HAWKCARD?

The first HawkCard ID is complimentary for Illinois Tech students, faculty, and staff. Tenants receive their first HawkCard without direct cost. HawkCard recipients must be registered with the university. Photo identification must be presented to have an ID produced. The cost to replace a lost, damaged, or stolen card is $20.00.

What if my hawkcard is lost or stolen?

A replacement HawkCard can be purchased at the ACaPS office, Hermann Hall, Room 201. The cost to replace a lost, damaged, or stolen card is $20.00.

HOW DO I GET DOOR ACCESS ON MY HAWKCARD?

Access to exterior campus doors is assigned automatically, on the basis of customer affiliation. All other requests should be initiated by the responsible party of the access area by submitting an email to hawkcard@iit.edu.

HOW DO I ADD TECHCASH TO MY HAWKCARD?

Illinois Tech students, faculty, and staff can access their TechCash account via the GET!-MyHawkCard website and add funds in real time by credit or debit card. A $1 convenience fee will be applied. Friends and family may add funds as a guest using their ID number without accessing the account. Deposits can be made without the convenience fee through the ACaPS Online Store utilizing electronic check. Funds for these deposits will not be available until the next business day.

PARKING

HOW DOES VISITOR PARKING WORK?

Visitor parking is first-come, first-served in designated pay lots. Visitor pay stations accept credit/debit cards or paid parking codes only. A valid permit is required as the lots are actively enforced by permit.

WHAT ACCESSIBLE PARKING OPTIONS ARE AVAILABLE?

Visitors displaying a state handicap placard may park in designated spaces on a complimentary basis. Illinois Tech students, faculty, and staff are expected to obtain a registered parking permit. Visit the Accessible Parking page for details.

HOW DO I GET A PARKING PERMIT?

Studentsfaculty, stafftenants, and affiliates are eligible for registered parking permits on an annual, academic, or semester basis. Only one sticker is issued per customer, but alternate vehicles may be linked to the permit. Parking registration is available online.

WHEN IS PARKING ENFORCED?

Standard enforcement hours are Monday-Friday, 7am-7pm. Reserved spaces, restricted areas, and no parking zones are enforced 24/7.

HOW DO I APPEAL A CITATION?

Citations must be paid or appealed within 7 days of the citation issue date. Appeals are reviewed by an anonymous university committee independent of the ACaPS Office. Decisions will be communicated within 14 days. Once a citation is appealed, no action is required until the decision is communicated. Appeal committee decisions will be considered final.

SHUTTLE BUS

WHEN DOES THE SHUTTLEBUS RUN?

The primary shuttle service operates between the Mies and Downtown Campuses, making stops at Union and Ogilvie/Northwest train stations along the way. Service is offered Monday-Friday, for Morning and Late Afternoon Rush Hour with a few late evening runs. Visit the Shuttlebus page for the full schedule.

Who do I contact about shuttle delays?

MONDAY-FRIDAY, 8:30AM-5:00PM                                                                                                                                    312.567.8968

MONDAY-FRIDAY, 5:00PM-8:30AM                                                                                                                     708.243.6005          

REFUNDS

HOW DO I GET A VENDING REFUND?

Vending refund requests are processed in the ACaPS Office, Hermann Hall, Room 201.

TECHCASh refunds

Students, faculty, and staff may request refunds of balances greater than $10.00 upon official separation from the university. Refunds may not be granted otherwise.